Nature Pet Store Returns & Refunds

Thank you for shopping at Nature Pet Store. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned for refund within 30 days of the original purchase of the product.

Before you return a product, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging

Send the product with its original packing to:

Nature Pet Store
300-2130 Leckie Pl
Kelowna, BC
V1Y 7W7

Shipping Charges

Shipping charges incurred in connection with the return of a product are not refundable except in the case of a product defect or incorrect item shipped.

Damaged Items

If you received a damaged product, please notify us immediately for assistance.