Our goal is 100% accuracy on quantity and timeliness for all shipments. Orders are processed Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours.

Shipping charges are additional unless you are a Ruff Rewards member located in the United States. Ruff Rewards Members get free shipping on all orders in the US! To sign up for your account go to My Account. Non-members in North America pay a flat shipping rate of $8 USD. Orders outside of North America are charged a flat rate of $18 USD per order. Free shipping on all orders in the US over $99!

Orders in North America arrive in 3-14 business days, international orders in 14-28 days.

Please Note: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

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