Shipping

Shipping

Our goal is 100% accuracy on quantity and timeliness for all shipments. Orders are processed Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours.

United States

Get FREE shipping on all orders in the US by becoming a Ruff Rewards member! Non-members in the US pay a flat shipping rate of $8 USD. Non-members in the US receive free shipping on orders over $99. To sign up for our Ruff Rewards Club go to My Account.

Mexico

Flat rate shipping of $20 USD for all orders shipped to Mexico.

Canada

Un-fur-tunately, we cannot ship to Canada. Canadians can order our products through Amazon.ca.

Outside of North America

Flat rate shipping of $50 USD for all orders shipped to locations outside of North America.

Delivery Time

Orders in North America arrive in 3-14 business days and international orders in 14-28 days.

Please Note: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.